Technical Support Engineer

AB Tasty is hiring!

About

AB Tasty (www.abtasty.com) helps build the internet of the future by allowing brands to address their users in a personalized way. Images, messages, page structure...everything can be adapted to meet the needs, wishes, and emotions of website visitors or app users. AB Tasty isn't about helping brands to push a hard sell. We're about helping them sell better, by creating more positive consumer and user experiences across digital properties.

We must be on to something, since we're proud to say we have:
600+ customers, including Sephora, Land Rover, Cartier, and Ashley HomeStore
170+ employees in 6 countries on 3 continents (Americas, Europe, Asia)
Raised $17 million of series B funding to further grow U.S. operations
Bonus: we're nice, too, we promise!

2 prerequisites if you want to join the AB Tasty team:
Be a genuinely nice person! (we take this one seriously, it's half the battle in the recruitment process)
Have a passion, whatever it may be :)

What you will do

We are looking for a Technical Support Engineer to manage the implementation of website optimization campaigns in collaboration with the Customer Success Managers. Technical Support Engineers work closely with customers to resolve their most challenging problems. In constant contact with the Customer Success Managers and indirectly with the customers, you will guarantee the customer satisfaction and quality of integration of the different campaigns.

Do you seek out challenging projects that evolve quickly and have the desire to collaborate on a project in full swing? If you answered yes and you’re passionate about the web with strong technical skills, this role may be for you!

As a Technical Support Engineer you will:

  • Manage the creation and implementation of A / B tests and site customization campaigns.
  • Conduct technical feasibility studies and propose the best possible integration solution to meet the customer's needs.
  • Develop new pages and modules for our customers.
  • Accompany the Business Consultants during technical training for key accounts.
  • Participate in the rise of the skills of Business Consultants on different front-end languages.
  • Imagine and develop new innovative features (plug-ins) for the product.
  • Participate in the development of the tool by exchanging with the different teams (Product / R & D).

What we are looking for

Ideal candidates should possess the following knowledge and experience:

  • Bachelor’s degree in a technical field or equivalent experience
  • 1+ years of front-end web development (HTML, CSS, JavaScript)
  • Ability to work autonomously
  • Must have outstanding and effective English communication skills (oral and written)
  • Align with AB Tasty core values: Customer satisfaction, reactivity, team spirit, enthusiasm
  • Comfortable with working in a fast-paced and dynamic environment
  • Ability to legally work in the US (sponsorship not available)

Benefits & Perks:

  • Competitive salary + bonus
  • Generous PTO (25 days!)
  • 12 paid holidays
  • Medical, Dental, & Vision insurance, beginning day one
  • 401(k)+ company match
  • 100% commuter reimbursement
  • Annual company-wide retreat

AB Tasty is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additional Information

  • Contract type: Full-Time
  • Location: San Francisco, United States ()
  • Education Level: Bachelor's Degree
  • Experience Level: > 1 year