Customer Success Strategist – Global & Strategic Accounts

AB Tasty is hiring!

About

AB Tasty helps build the internet of the future by allowing brands to address their users in a personalized way. Images, messages, page structure...everything can be adapted to meet the needs, wishes, and emotions of website visitors or app users.

AB Tasty isn't about helping brands to push a hard sell. We're about helping them sell better, by creating more positive consumer and user experiences across digital properties.

We must be on to something, since we're proud to say we have:

  • 600+ customers (Sephora, Land Rover, Cartier, Ashley HomeStore...)
  • 170 employees in 6 countries on 3 continents (Americas, Europe, Asia)
  • Raised 24M€
  • Bonus: we're nice, too, we promise!

2 prerequisites if you want to join the AB Tasty team:

  • Be a genuinely nice person! (we take this one seriously, it's half the battle in the recruitment process)
  • Have a passion, whatever it may be :)

What you will do

Reporting to the Head of Clients – Global & Strategic Accounts, you will:

  • Be responsible for the management of a customer portfolio following implementation – accounts will be spread across multiple markets and geographies
  • Help build loyalty by creating an excellent relationship with existing customers
  • Undertake operational and methodological training for major accounts
  • Support clients in creating and implementing tests and personalization campaigns
  • Analyse and identify new areas for optimisation following data analysis
  • Maximise your portfolio’s expansion while minimizing churn and contraction
  • Help the Sales team with the on-boarding of new clients (POCs, technical support, determining the most suitable solution for the customer, presentation of products and services)

What we are looking for

You should be passionate about e-commerce, digital marketing and new technologies. You can work independently, have excellent people skills and the capacity to build strong relationships with clients and your future team. You are keen to work in a fast-paced international environment.
Minimum qualifications:

  • Minimum of 2-3 years’ working experience in a related field (customer success management, professional services, implementation, etc.)
  • Experience with conversion rate optimisation, A/B testing and/or personalisation
  • Proven track record of driving usage and adoption of an enterprise software platform (Saas)
  • Excellent verbal and written communication skills (both in French and English)
  • Analytical thinker who is able to translate complex data into profitable marketing plans
  • Knowledge of HTML, CSS, and JavaScript
  • Strong soft skills: energetic, enthusiastic, self-motivated, open-minded, curious and willing to learn complex technologies
  • Ability to travel (France and Europe)
  • Experience in UX design is a huge plus!

Additional Information

  • Contract type: Full-Time
  • Start date: 26 November 2018
  • Location: Paris, France (75003)
  • Experience Level: > 2 years