Customer Success Manager (London, UK)

AB Tasty is hiring!

About

AB Tasty (www.abtasty.com) is the European leader in Conversion Rate Optimization (CRO) software. We have received multiple awards throughout Europe for our innovative platform, startup spirit & and continuous high growth.

Available on web and mobile devices, the AB Tasty SaaS solution is an all-in- one intuitive CRO platform that helps marketers identify, implement and analyze changes to the online customer journey giving visitors an optimal user experience.
AB Tasty helps many brands such as Sephora, Jaguar Land Rover, Carrefour, La Redoute, Karen Millen, Bouygues Telecom, Cartier, Etam, etc. turn website visitors and mobile app users into customers.

Our enthusiastic and dynamic team of 130+ is spread across 5 different countries: Paris (France), Cologne (Germany), Madrid (Spain), London (UK), and New York (USA). After showing a triple digit growth rate for six consecutive years, AB Tasty ranked 107th on Deloitte’s Technology Fast 500 EMEA list in December 2016.

Let’s build the next triple digit growth year together!

Job Description

Reporting to the Head of Customer Success (International), you will:

  • Be responsible for the management of a customer portfolio following implementation
  • Help build loyalty by creating an excellent relationship with existing customers
  • Undertake operational and methodological training for major accounts
  • Support clients in creating and implementing tests and personalization campaigns
  • Analyse and identify new areas for optimisation following data analysis
  • Maximise your portfolio’s expansion while minimizing churn and contraction
  • Help the Sales team with the on-boarding of new clients (POCs, technical support, determining the most suitable solution for the customer, presentation of products and services)

Preferred Experience

You should be passionate about e-commerce, digital marketing and new technologies.
You can work independently, have excellent people skills and the capacity to build strong relationships with clients and your future team.
You are keen to work in a fast-paced international environment.

Minimum qualifications:

  • University degree in Business, Economics, IT or Marketing
  • Minimum of 1-2 years’ working experience in a related field
  • Excellent verbal and written communication skills in English
  • Analytical thinker who is able to translate complex data into profitable marketing plans
  • Knowledge of HTML, CSS, and JavaScript
  • Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
  • Ability to travel

Bonus points if…

  • You have previous experience in testing, personalization and/or analytics tools

Additional Information

  • Contract Type: Full-Time
  • Location: London, United Kingdom (WC1X 8HN)
  • Experience: > 1 year